Treasury Management services information and resources
We suggest that you bookmark this webpage for future reference. If you can’t find what you’re looking for or have a suggestion for how we can make it better, please contact our Treasury Management customer care team at 800-270-2707.
Associated Connect® features and functionality videos
These feature and functionality videos will help you better understand the specific treasury management services used within Associated Connect, our online business banking platform.
Accounts training
ACH training
Administration training
Fraud control training
Mobile training
Reports training
Wires training
Associated Connect Application
| Trainings | Recorded Trainings | Resources |
|---|---|---|
| Associated Connect® |
Associated Connect Enhancements – Q3 2023 Direct Connect for QuickBooks Online and Quicken Account Connectivity Guide Multi-Factor Authentication (MFA) User Guide | |
| Associated Connect® Mobile |
Services
|
Trainings |
Recorded Trainings |
Resources |
|---|---|---|
|
Bill Pay |
| |
|
Cash Ordering |
| |
|
Check Services |
| |
|
Checkview |
| |
|
Fraud |
| |
|
FX Manager |
| |
|
Lockbox |
|
Lockbox Module Quick Start Guide Premier Lockbox Digital Archive Guide Premier Lockbox Security Admin User Guide |
|
Payments | ||
|
Positive Pay | ||
|
Remote Deposit Note: Due to updates and unique user browser settings, there may be a slight variance in the details found within the training materials and resource documents. As a best practice, always install or accept automatic updates of the newest version of software available. |
Remote Deposit – Mobile - Training Deck |
Remote Deposit FAQ |
Enhanced Fraud Services and Reporting
Note: This section is for migrating or migrated Positive Pay clients.
| Service |
Recorded Trainings |
Resources |
|---|---|---|
| Fraud Protection Services |
Fraud Protection Services Webinar Check Positive Pay - Issue Files Demo |
Frequently Asked Questions (FAQ) Account Entitlement Quick Start Guide Account Reconciliation User Guide |
Bank Holidays
| Holiday | Federal Reserve closed | Associated Bank non-posting days |
|---|---|---|
| New Year's Day | X | X |
| Martin Luther King, Jr. | X | X |
| Presidents Day | X | X |
| Memorial Day | X | X |
| Juneteenth National Independence Day | X | X |
| Independence Day | X | X |
| Labor Day | X | X |
| Columbus Day | X | X |
| Veterans Day | X | X |
| Thanksgiving | X | X |
| Christmas Day | X | X |
Service Cutoff Times
Note: All times are Central Time. Cutoff time and process day are Monday through Friday, excluding holidays.
| Service | Cutoff Time | Process Date |
|---|---|---|
| Same Day ACH Batches | 1 p.m. | Same Day |
| Check Positive Pay Decisions | 3 p.m. | Presentment Day |
| Domestic Wire Transfers | 4 p.m. | Same Day |
| International Wire Transfers | 4 p.m. | Same Day |
| ACH Positive Pay Decisions | 5 p.m. | Presentment Day |
| Business Tax Manager Payments | 5 p.m. | 2nd Business Day |
| ACH Credit Batches | 8 p.m. | 2nd Business Day |
| ACH Debit Batches | 8 p.m. | Next Business Day |
| Bill Payment (next day payees) | 9 p.m. | Next Business Day |
| Bill Payment (standard payees) | 9 p.m. | 4th Business Day |
| Remote Deposit | 9 p.m. | Same Day |
| Commercial Loan Transfers | 10 p.m. | Same Day |
| Stop Payment Orders | 11:30 p.m. | Same Day |
| Other Internal Transfers | 11:59 p.m. | Same Day |
Your Treasury Management team is here to help you.
If you need assistance or have questions, please contact your relationship team or the
Treasury Management Customer Care center
Call 800-270-2707
Personal appointments
Up to 30 min
Have questions about your existing account or digital banking? We’re here to help with online/mobile questions, debit card needs, updating your account and more.
Up to 30 min
Schedule a quick meeting to pick up your debit card if you’ve opened a new account or need a replacement card for your existing account.
Up to 60 min
Looking to open a new account? We’re here to help with all your checking needs, including debit cards, online and mobile banking and more.
Up to 60 min
Meet with a banker to discuss your finances and goals. The banker will help you review your savings, credit, and more – and provide you personalized solutions.
Up to 60 min
If you’d like to open a new account, we’re here to help with current rates, term options and more.
Up to 60 min
Need extra funds to tackle a project or cover expenses? We can help! Make the most of your home equity by speaking with a banker about a home equity loan. We have personal loans too! Meet with a banker for answers to all your questions, or save time and complete your personal loan application in minutes at AssociatedBank.com/loan. If you need assistance with a mortgage loan, please contact our mortgage lending team directly at 800-236-3617.
Up to 60 min
We’re here to help with the answers you need for purchasing a new home or refinancing your mortgage.
Up to 60 min
Looking to open a Health Savings Account (HSA) or have questions on your current account? We’re here to help with all of your HSA needs – including eligibility, coverage, debit card access and more.
60 mins
Looking to Invest your HSA funds in a 15 month or longer HSA CD?
Business appointments
Up to 30 min
Have questions about your existing business account or business digital banking? We’re help to help with online/mobile questions, debit card needs, updating your account and more.
Up to 60 min
Your business depends on cash flow, and you can depend on us for the checking products you need. We’re here to help with your business checks, debit cards, online and mobile banking and other services.
Up to 60 min
We’re here to help with flexible savings and investing options to keep your cash working while you focus on your business.
Up to 60 min
With flexible financing to expand your business, update equipment and purchase real estate, we’re here to help turn your plans into reality.
Up to 60 min
Looking to start a competitive benefit offering? We’re here to help with all your benefit needs – including HSA, FSA, HRA, Commuter, COBRA and Direct Bill.
Up to 60 min
Are you a current sponsored employer, looking to understand your benefit platform performance? We’re here to help.
Up to 60 min
Interested in offering Associated Benefits Connection to one of your clients? We’re here to help with your pre-tax employee benefit needs.